Below is a list of questions that we believe will help you in the process of learning about us and guide you easily through making a reservation, plus getting directions to meet our Coastguard Certified boat. For your own personal in the water petting experience with the manatees, a fun half day trip for the young and old.
Question: Where do you meet for the tours?
Answer: Meet at our marina located behind the DAYS INN RESORT in Crystal River, 2380 NW Hwy. 19, Crystal River, FL 34428.
Question: What time are the tours?
Answer: The morning tour meets at 7:30am, leaving around 8:00am and returning around 11:30am. The second tour meets at 11:00am leaving around 11:30am and returning around 4:00pm. NOTE: Special times can be around for Private Tours. Call for details.
Question: What kind of boats are they?
Answer: We have many boats for different size groups. Some boats hold 6 passengers, on holds 10 passengers and on holds 27 passengers.
Question: Do I need a reservation?
Answer: Yes. Reservations are required and can be made with a credit card along with name, address and phone number. Call us toll-free at 1-877-GO-DIVIN or make your reservations online at our site (click Shop Online link).
Question: What is your cancellation policy?
Answer: All trips are reserved with a credit card. We require seven (7) days notification if you wish to cancel a tour. We reserve the right to charge you for the entire tour on short notice cancellation (within 7 days). All cancellations will be charged a 20% cancellation fee.
Question: Why will I be charged a fee for cancelling?
Answer: Our cancellation policies and fees are consistent with those imposed by airlines, car rental companies, and hotels. Because our fees are determined by space reserved on our boats, we require a minimum of seven (7) days notice to cancel in an effort to fill the spot cancelled.
Question: Can you rent the equipment needed to snorkel with the manatee?
Answer: Yes. We have a full line of wetsuits to fit 4 years old to adult sizes (to 350lbs). We also have masks, fins, snorkels and personal flotation vests. Scuba rental are also available for those individuals booked with us.
Question: Are there bathrooms on the boats?
Answer: Most boats are equipped with bathroom facilities. Some of our 6 passenger boats do not. These boats have marina access on the river and can dock for public bathroom use as needed. Anyone with special bathroom requirements should notify one of our representatives when booking a tour.
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